Maintenance Requests

Report a Repair or Maintenance Issue

At Ray White Now Rentals, we’re committed to ensuring every rental property is safe, comfortable, and well maintained. If you’ve noticed a repair or maintenance issue at your home, please let us know as soon as possible so we can assess the situation and arrange the appropriate action.

Whether it’s a plumbing problem, an appliance that isn’t working, a damaged fixture, heating issue, or general repair, reporting it promptly helps us work with your landlord and trusted contractors to resolve the matter efficiently.

Before You Lodge a Maintenance Request

Providing detailed information helps our property management team understand the issue and respond more effectively.

When submitting your request, please include:

• A clear description of the maintenance issue and when it began
• The room or area of the rental property where the problem is located
• Photos or videos, where possible, to help identify the issue
• Details about whether the problem is worsening or causing further damage
• Your preferred contact details and availability for property access if required

The more information you provide, the quicker we can coordinate the appropriate response.

Urgent Maintenance

Some maintenance issues require immediate attention, particularly if they pose a risk to people or could result in significant damage to the property.

Examples of urgent maintenance may include:

• Serious water leaks or burst pipes
• Loss of electricity, water, or other essential services
• Security issues such as broken locks or damaged external doors
• Situations that present an immediate health or safety risk

If you believe your maintenance issue is urgent, please contact Ray White Now Rentals using the emergency maintenance contact details provided at the beginning of your tenancy.

If there is an immediate threat to life or safety, call 111 before contacting our team.

Non-Urgent Repairs

For routine repairs and general maintenance requests, please complete the form below.

Once we receive your request, our property management team will review the information and, if necessary, contact you for additional details before arranging the appropriate contractor.

Please do not organise repairs independently unless you have received prior approval from Ray White Now Rentals, as landlord authorisation may be required before any work can proceed.

Submit Your Maintenance Request

Complete the maintenance request form below with as much information as possible, and our team will be in touch as soon as we can.

At Ray White Now Rentals, we’re dedicated to helping tenants enjoy a well-maintained home and ensuring maintenance issues are managed promptly and professionally throughout your tenancy.